“What am I doing to make everybody better, is that what you say? What is this shit (laugh) em…, you know what? Yeah, honestly as a NY staff, I am just doing what I have to, be polite and stuff like that, so that people can have a good image of us, you know. Polite; if I’m on the train, if somebody needs a little help or needs a seat, things like that, because I’m always on the streets working everyday, so that’s like the thing…”

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